CUL-DE-SAC.PH FREQUENTLY ASKED QUESTIONS
1. WHAT MODES OF PAYMENT DOES CUL-DE-SAC ACCEPT?
- We accept payments via Paypal, Credit/Debit card and Gcash via Paymongo. The option for Cash On Delivery is currently unavailable.
2. HOW MUCH IS THE SHIPPING FEE?
- Delivery is free with a minimum purchase of P5,000. Orders below P5,000 will be charged a minimum shipping fee depending on any of the following variables:
b) Size and weight of the items purchased
c) Delivery option
- Due to the transportation restrictions amidst the COVID-19 pandemic, delivery of the ordered items may be delayed. Please give us 1-4 days to pack and ship your items.
- We do not accept order cancellations once the payment has been confirmed. However, if the order has not been paid yet, kindly send us a message at our Contact Us page. With this, we advise all customers to review their orders before confirmation in order to ensure a smooth transaction.
- Within NCR: Seven (7) days from the date of delivery. Please refer to our Return/Exchange Policy Form.
- Outside NCR: Fourteen (14) days from the date of delivery. Please refer to our Return/Exchange Policy Form.
Valid reasons for return and exchange include the following:
- The product that is fundamentally different in nature from the product specified in the website
- A faulty, defective, or damaged product (e.g. rips/tears, color defect)
- Product that is not as advertised on the website
- Wrong item is delivered, or
- Change of size
- All items for return should be placed in its original packaging, with complete accessories, and attached hangtag and/or price tag.
- Please note that return/exchange of intimate apparel or items considered as generally hygienic in nature (e.g. underwear, socks, stockings, earrings, etc.) will not be accepted.
- CUL-DE-SAC will provide you with a credit note equal to the amount of the returned item/s that you may use to make a separate purchase online. Cash refund is not allowed.
- Fees (shipping fee, taxes, and other incurring fees) incurred upon returning process are to be shouldered by the customer.
- CUL-DE-SAC will not be liable for any cost if, under some circumstance, the item becomes lost, damaged or mishandled during the return process.
All items for Return or Exchange shall be subjected to evaluation. CUL-DE-SAC reserves the right to decline Return or Exchange if any of the aforementioned conditions are not met or not agreed upon by the customer.
- We currently ship within the Philippines only. Any updates on our shipping coverage will be posted on this site and our social media accounts.
- Our customer care team is available weekdays from 8:00 AM - 6:00 PM. You may also opt to message us with your concerns by filling out the Contact Us form.
- Before we proceed with the processing and delivery of your order, we will have to confirm if payment has been successfully made.
- All orders made before 8:00 PM will be processed on the same day, while all orders made after 8:00 PM will be processed the following day.
10. IS IT SAFE TO SHOP FROM YOUR SITE?
- We are operating in line with advice from the Inter-Agency Task Force on Emerging Infectious Diseases and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to in our store and within the warehouse.
11. DO I NEED TO SET UP A CUL-DE-SAC ACCOUNT TO SHOP FROM YOUR WEBSITE?
- You can shop at Cul-De-Sac.ph without creating an account. However, creating an account with us will enable you to have the following benefits:
- To receive updates on new arrivals, exclusive promotions and sale events at CUL-DE-SAC.
- To allow CUL-DE-SAC to save and protect your personal and shopping information, for ease of shopping on your next visit.
12. IS MY PERSONAL INFORMATION KEPT PRIVATE?
- Please be assured that we take data protection seriously, and your information will only be shared, should you opt to have your order delivered through third party accounts not accredited to the CUL-DE-SAC.PH home company.
- For Courier Delivery, you will receive an email update on the shipment status and tracking number of your order.
- For Store Pick-Up orders, you will be personally contacted by CUL-DE-SAC store personnel on the details regarding pick-up date and time.
- For 3rd party deliveries, our CUL-DE-SAC personnel will send you a confirmation message via SMS on the status of order pick-up.
- For more concerns, you may also contact our Customer Service by filling out the Contact Us Form.
14. DOES CUL-DE-SAC HAVE SEASONAL SALES?
- CUL-DE-SAC offers seasonal sales twice a year and various promotional sales throughout the year. Register for email updates to be notified when our sale starts, and when we offer further reductions.