Terms of Service
In using the Platform and the services therein, you agree to:
a.) do so only for lawful purposes;
b.) ensure that all information or data you provide in the Platform are accurate and agree to take sole responsibility for such information and data;
c.) be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof;
d.) not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity; and
e.) not use or upload any material that contains, or which you have reason to suspect contains viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.
REGISTRATION AND ACCOUNT SECURITY
Before placing an order through the Platform, you are required to register and create an account. However, we have the absolute discretion to refuse your registration and/or to terminate the same for any reason whatsoever.
a.) You must provide us with accurate, complete and up to date registration information; and
b.) We are authorized to assume that any person using the Platform with your username and password is either you yourself or is authorized to act in your behalf.
You are responsible for safeguarding your username and password that you use to access the Platform and for any activities or actions under your password. You shall be liable for every order made under your login and as such, agrees to indemnify CUL DE SAC for all claims, damages whatsoever arising from the actions of a person placing orders through this Platform using your login details.
At any time, we may request you to update your username and/or password. We shall not be liable or responsible for any losses suffered by you arising out of or in connection with or by reason of such request or due to any invalidation in username or password, regardless of cause.
PRODUCTS, PRICING, CONTENT, AND SPECIFICATIONS
The products and services featured on the Platform (collectively, the "Products") and its contents, specifications, and prices and other applicable costs or additional fees are subject to change at any time, without need of prior notice. The prices of the Products may be different from that sold in physical stores.
CUL DE SAC endeavors to provide an accurate description of the Products, but we do not warrant that such description, color, information or other content available in the Platform are accurate, complete, reliable, current or free from error. The weight, measurements and other descriptions provided in the Platform are approximate figures and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of the Products, including the available colors. However, the color you see in the Platform may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.
PLACING AN ORDER
You may place an order by completing the “Order Form” in the Platform and clicking on the “Check Out” button. CUL DE SAC will not accept orders placed in any other manner. You shall be responsible for ensuring the completeness and accuracy of the information provided for the order placed.
RESTRICTIONS, LIMITATIONS OR CONDITIONS OF PURCHASE
CUL DE SAC reserves the right, without prior notice, to limit the quantities sold in the Platform, to cancel any order at any time, and/or to refuse service to any customer. We will notify you through the email address you provided for any cancellation or change status in your order. We may also require verification of information prior to the acceptance and/or shipment of any order.
PAYMENT AND VOUCHERS
All prices indicated in the Platform are in Philippine Peso. When an order is placed in the Platform, you have the following payment option:
Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and own policies.
If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, CUL DE SAC will cancel the order and suspend delivery of the Products until payment is made in full.
At any given time, promo vouchers may be made available for use in the Platform. By using the promo voucher, you understand and agree to be bound by its terms and conditions.
CUL DE SAC will issue a sales invoice to you via email upon delivery of the Product/s purchased upon approval of your credit or debit card transactions.
SHIPPING, DELIVERY, AND STORE PICKUP LIMITATIONS
When an order is placed in the Platform, you have the following delivery options:
Product(s) will be delivered to an address designated by you, as long as that shipping address is compliant with our service provider’s shipping restrictions and in accordance with its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a copy of your ID to an authorized representative for timely releasing of your order.
2.) Store Pickup
Products purchased through the Platform, which are for store pick-up, are subject to CUL DE SAC’s Guidelines and Restrictions as follows:
When the Product is ready for pick-up, you will receive an email and/or SMS containing message that the Product/s is available for pick-up at CUL DE SAC's branch. Ordered Products may only be picked up at the said branch chosen during the checkout process.
If the product stored for pick-up is different from the product purchased through the Platform, you may return the item on our store branch for proper checking and processing in accordance with our Return and Exchange Policy.
You have five (5) days from receipt of the e-mail and/or SMS to pick-up the Product purchased through the Platform. After the lapse of the said period, we will not be under any obligation to ensure the availability of the Product at the designated branch. We may cancel the order and refund the payment made, if any, in accordance with our Return and Exchange Policy.
You may not change from store pickup to delivery once the order has been processed.
Return and exchange of Products are subject to the CUL DE SAC’s Return and Exchange Policy.
TERMINATION OF ACCOUNT AND PLATFORM SERVICES
We may suspend or terminate your account or your use of the Platform at any time, for any reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time, without prior notice. However, you are personally liable for any orders or charges that you incur prior to the termination or suspension of your account and/or Platform services.
ACCURACY OF INFORMATION
The Platform may contain typographical errors or inaccuracies and may not be complete or current. CUL DE SAC therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability of information.
All information and content available in the Platform, including but not limited to, trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") are our property or the property of our parents, subsidiaries, affiliates, partners or licensors, and are protected by international laws, including laws governing copyrights and trademarks.
Except as required under applicable law, neither the Content nor any portion of the Platform may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. Nothing contained in the Platform grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Platform, without our written permission or such third party owner, as may be applicable.
THIRD PARTY LINKS
From time to time, the Platform may contain links to websites, applications, or online or digital sites or services that are not owned, operated or controlled by Noble House Distribution Enterprise, Inc. or our affiliates, subsidiaries or partners. All such links are provided solely as a convenience to you and are not an endorsement by us, our parents, subsidiaries, our affiliates or our partners. If you use these links, you will leave the Platform and your use of the said links will be at your own risk. Neither Noble House Distribution Enterprise, Inc., nor any of our affiliates, subsidiaries or partners are responsible for any content, materials or other information located on or accessible from any other website, application, or online or digital site or service. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Platform, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.
LIMITATIONS AND LIABILITY
You agree that neither we nor our parents, subsidiaries, affiliates or partners, or our/their respective directors, officers, shareholders, employees and agents will be responsible or liable for any ordinary, direct, consequential, incidental, special, punitive or exemplary damages or any other losses or liabilities arising out of (a) the use or inability to use the platform; (b) any decision made, action or inaction taken by any party in reliance upon the contents of the platform; (c) business interruption; (d) delay/interruption in access to the platform; (e) data non-delivery, misdelivery, corruption, destruction or other modification; (f) loss or damages of any sort incurred as a result of accessing the third party links on the platform; (g) computer viruses, system failures or malfunctions in connection with use of the platform; or (h) any delays, inaccuracies, errors in or omissions in the content of the platform.
You agree that your sole remedy, if any, is from the manufacturer or supplier of the products, in accordance with such manufacturer's or supplier's warranty, or to seek a return or refund for such products in accordance with our Return and Exchange Policy.
If you have any questions relating to the Platform, you may send a message to us via our Contact Us page.